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F.A.Q.
Anti Spam Policies
Fair Play Practices
Legal Disclaimer
Download & Installation

The support manager welcomes your general comments on our support service; but for qualified, instant help, the support department is best suited to address your problem or question.

Portofino Casino is just like an ordinary casino that you might find almost anywhere in the world, except that you can play from the comfort of your own home.

What games do you offer?

We currently offer 16 Video Poker games, 17 Slots, 6 variations of Blackjack, Roulette (American/European), Craps, Keno, Baccarat, War, Red Dog, Bingo and many Table Poker games, including Caribbean Stud Poker, Tri-Card Poker, Let 'em Ride. Our Video Poker Machines include Deuces Wild, Jacks or Better, Joker Poker, Loose Deuces, Double Jackpot, Double Double Bonus Poker, Double Bonus, Bonus Deuces Wild, Bonus Poker Deluxe, Bonus Poker, All American, Aces and Eights, Sevens Wild. Our Slots include some of largest progressives you can find with Shopping Spree, Mid-Life Crisis and Its Good to Be Bad.

Can I play for real money?

Of course! Casinos just wouldn't be the same without the chance to win big.

How does it work?

First, you open an account with us. Then, you can deposit money by credit card, FirePay, or Western Union. Once your account is credited, you can play our casino games, and your winnings and losses will be tracked. At any time, you can withdraw all or part of the money in your account, and we will gladly & promptly send you your money.

Are the games fair?

All of our games have been tested for accuracy and fairness, our Random Number Generator has been tested and approved by software engineers from Princeton University, guaranteeing you absolute fairness in every game.
For your added protection, we maintain a complete audit trail of each individual transaction for all the games that you play. At your request we would be pleased to make these files available to you for inspection.
It is of the utmost importance to us that you are completely confident and comfortable with all your secure dealings while playing at Portofino Casino. If for any reason you should feel uncomfortable about our software or about the security and safety of gambling online, please do not hesitate to contact us.

How long does it take to get paid?

We process withdrawal requests on a daily basis. All withdrawals will be processed within 2-7 business days after the request is made.

If I can't get the casino games to work, will I get my money back?

Yes, we will refund your money if you can't play our casino games. First, we will work with you to discover what the problem is. Usually, it's something that can be solved fairly easily, such as re-booting your computer or re installing our program. However, in the unlikely event that we cannot resolve the technical problems you are encountering, your money will be refunded in full.

My computer froze / crashed in the middle of a game. What happens to my bet?

Our computer database records every bet/deal/roll/spin you make. The server remembers where you are in a game, even if your computer crashes or freezes up. All you have to do is re-boot your computer and/or Internet browser and log into the Casino. Go back to the game you were playing and you will find that the computer allows you to pick up right where you left off.

I was in the middle of playing and my system crashed/froze/lost my connection. Now every time I try to log back in it says my password is wrong.

Unfortunately your computer doesn't tell our computer what happened. Our system thinks that you're still logged in. Please wait 15 minutes so the system automatically logs you out. Try logging in again.

I have money in my account, but I can't place a bet or play.

First, look at your BALANCE. You may not have enough credits left in your account to place the bet you are attempting to make. If you have only $4.50 in your account you can't place a bet at our card tables. You either need to deposit more money or play at a game with a lower minimum requirement. We have games from $0.25 to $5.00 minimum bet requirements.

What kind of hardware and software do I need to play the games?

You need a PC running Windows3.1, Windows95, Windows98 Windows2000 or Windows XP to run Portofino Casino. You will need 9.6MB of disk space to install our games. You need to download the Portofino Casino software and install it on your computer.

What happens if I lose or forget my Password?

If you lose your Password, you will need to contact us and prove to us that you are the owner of the account. We will need to know your account history and various account details, including your email address, your home address, and your name. We will investigate, and reset your Password and notify you by email.

I've opened an account, but I don't see my free promotional signup bonus in my balance?

The signup bonuses are coupons which you are listed on our promotions page, if you failed to use one and made your deposit, just email support@portofino.com and we will add it manually to your account.

Is this legal?

International law is very complex, and we do not know the specific laws that may apply to you where you live. We operate under strict compliance with all local laws, and urge you to access our site only if you feel that you are in compliance with yours.

Are my winnings reported for tax purposes?

A: All transactions are strictly confidential. We will not report any activity to any government agency.

What currencies do you accept?

All wagering is done in U.S. dollars, for simplicity. However, you may make a deposit with us in any currency you like, and we will be happy to credit your account in dollars, at the current bank exchange rate.